• Technical Support Engineer

Industry : IT/ Computers - Software
Location : Noida
Open

Job Description
About Us :
With a presence in 12+ locations pan India, V5 Global is one of the leading manpower providers with 15,000+ associates across service lines of SalesForce, Merchandising, Audit, Retail Marketing Solutions delivered on along with CRM and Mobile application platforms. We provide the best-in-industry HR environment to attract and retain talent. V5 Global has an array of blue chip clientele, comprising more than 40 Multinationals companies and is also substantiated by demonstrated expertise across multiple sectors. Our growing client roster continues to give us the opportunity to learn from our collaborators every day. We look at every new project as a chance to grow, to challenge ourselves, to give our clients more than they ask for, and to push the boundaries of what’s possible.
About Company :
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. Combining our expertise in end-to-end operations and our AI-based platform, Genpact Cora, we focus on the details – all 87,000+ of us. From New York to New Delhi and more than 25 countries in between, we connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that reimagining each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – accelerating digital transformation to create bold, lasting results – because transformation happens here. Genpact began in 1997 as a business unit within General Electric. In January 2005, Genpact became an independent company to bring our process expertise and unique DNA in Lean management to clients beyond GE, and then in August 2007, we became a publicly-traded company. Bain Capital became Genpact’s largest shareholder in November 2012, with the strategic objective to grow the company further. Since December 31, 2005, we have expanded from 19,000+ employees and annual revenues of US$491.90 million to 87,000+ employees and annual revenues of US$3.00 billion as of December 31, 2018.
Roles and Responsibility :

Role: Consultant - Level 1 Tech Support

 

Location: Noida

 

 

 

Responsibilities:

 

L1 technical Support with strong Troubleshooting skills, who:

         Fix problems on the fly (if those can be fixed by Support team)

         Escalate to L2 Teams for resolution

         Re-route analyst team to MS Training team if that is a training issue

         Re-route analyst team to Content Migration team if that is content transfer related matter

         Log defects and product enhancements to Dev team using JIRA & QC tools

 

Minimum

Graduate/B Tech

Preferred
 

·         Technical Troubleshooting skills

·         Intermediate Excel hands-on experience.

·         Good communications skills

·         Accustomed to working to tight deadlines