• Engagement Manager

Industry : IT/ Computers - Software
Location : Mumbai
Expired

Functional: IT Software - Application Programming / Maintenance
Job Description
About Us :
With a presence in 12+ locations pan India, V5 Global is one of the leading manpower providers with 15,000+ associates across service lines of SalesForce, Merchandising, Audit, Retail Marketing Solutions delivered on along with CRM and Mobile application platforms. We provide the best-in-industry HR environment to attract and retain talent. V5 Global has an array of blue chip clientele, comprising more than 40 Multinationals companies and is also substantiated by demonstrated expertise across multiple sectors. Our growing client roster continues to give us the opportunity to learn from our collaborators every day. We look at every new project as a chance to grow, to challenge ourselves, to give our clients more than they ask for, and to push the boundaries of what’s possible.
About Company :
www.v5global.com
Roles and Responsibility :

Senior Principal Consultant - Engagement Manager

Location: Mumbai, India

Experience: 14-20 Years

 

Job Description

Responsibilities:

  • Candidate should be a technologist with good experience in capital markets domain (GS, MS, CS, WF).
  • Creating a good client connect. Solve client and delivery management issues
  • Assign resources from Genpact to the client
  • Need good understanding of P&L and margins.
  • Invoice and bill client. Working on bill rates revisions 
  • Work with the sales team to find new clients (explore business in new buying centers)
  • Ensure the contract is carried out correctly (work on Task orders)
  • Create a positive experience for clients
  • Find ways to upsell clients
  • Create reports on progress of the contract

Qualifications

  • BE/B Tech/ MCA/BCA
  • Excellent written and verbal communication skills

 Preferred Qualifications/ skills 

  • Experience in customer service industry
  • Experience in a banking industry
  • Ability to negotiate with clients
  • Ability to communicate effectively with clients (strong communicator)
  • Proficiency in Microsoft suite
  • Ability to quickly solve problems
  • A positive upbeat attitude
  • Ability to juggle multiple projects at once
  • Great organizational skills
  • Experience managing projects and programs